URIS POWERTOOLS

My generator has been in for repairs since 20.08.2020 when I was told to bring it in as the workshop was not busy. Job card 42213 The repair estimate listed the spares needed and 1 hour labour and was paid for on 25.08.2020. After multiple calls between 28.08.2020 and today 02.09.2020 no update other than "We will phone you back" which does not happens - the same excuse is given. "The unit is under re-assembly " "The workshop is very busy" An e-mail to the manager asking for assistance to ensure my generator is not pushed back in the repair line goes unanswered. It is a textbook example of the worst customer care possible.