Snatcher and Ozow

I placed 2 orders with snatcher in the last month using OZOW. Money has gone off my account via OZOW is one of their payment methods and I am not sure whether it is Snatcher or Ozow that are at fault. Snatcher said they have not received payment and I have POP and sent to them..... Has anyone else had issues as well as OZOW has not got any decent reviews