Poor payment option do not use

So I tried to do a purchase via takelot on the OZOW payment option and the system froze taking the money but not reflecting on takelot system? The payment was redone via payfast. I cannot get takelot to refund the first system via OZOW the transaction was done on the 11 July 2024 according to them the transaction was abandoned but according to my bank statement it was paid. As of today 23 July 2024 they still denying the 2 payments, Even though I provided proof on my bank statement, Latest news is that I must contact ozow myself?? Customer service is absolutely pathetic I will name and shame the consultants as the have all proven useless J. Coceka N. Rofhiwa and N. Mandisa No one cares or takes time to actually try and help? What am I supposed to do now? I have definitely paid twice for the item, so quick to take your money, but no one wants to know your problem when there is an issue