No service after payment AGAIN

I made a payment via OZOW to a service provider and for the second time funds were deducted from my account but payment was said to be unsuccessful by OZOW , the automated, annoying message system advised the funds will be refunded within 48 hours, I was told the same last time and it took over a week, this is unacceptable, I don't think I am allowed to mention the pay gate I use but thank goodness I do as they are 100% reliable and I won't lose business because of them where my service provider will be losing my business and I am sure I am not the only one!!