Most UNRELIABLE payment method ever used

Ozow is the most unreliable payment method I've ever used. My last two orders (different vendors) weren't allocated to the purchase transaction. I therefore had to struggle to get the vendors to allocate the 'unallocated payment' manually, which was deducted by Ozow from my banking account. Ozow refuses to liaise with the vendor to get the payment allocated. As the clients, we need to jump through hoops to correct THEIR mistake! I sincerely hope that the NCR removes them as a payment option. Their level of service is unacceptable.