Ozone Sport won't give refund on faulty sneakers

<p>Dear Peter,</p> <p>My son purchased a pair of Nike Air Max Sequent sneakers from Ozone Sports at Promenade Mitchells Plain on 16 June 2017. In less than two weeks he discovered that the bubble at the bottorm of the sneaker had inflated. Upon returning it to the store this morning 28 June 2017, they refused to give a refund (even though their policy says contrary to this). I spoke to the Manager, (Ismail ********** ), but he said he'll send the sneakers to the manufacturer and they will either repair or replace it. This could take up to ten working days. My argument is that we would rather take a refund or give my son another pair of sneakers to the same value (R1500.00). Where do we as consumers stand with this matter? Do we not have a right to a refund? Please note, this was not a sale item.</p> <p>Please help</p> <p> </p> <p> </p>