DO NOT BOOK Oysters Rock Unit 202, Umhlanga - James Al**** is a croo****!!!!!!

Please do not book Oysters Rock unit 202 in Umhlanga. They advertise on just about every booking platform. I made and cancelled a booking on Booking.com on the 15th of May, 6 weeks ago.. Unfortunately I did not have the correct date so cancelled immediately. It stated clearly that by reserving the booking you would not be required to make payment until a later stage, but the minute I hit reserve the R3150 was taken off my credit card. I phoned James Al**** immediately to confirm this and got an e-mail from Booking.com that the cancellation was free. It has now been 6 weeks of non stop communicating to no avail. The agent, James Al****, simply ignores me. On the one or 2 occassions that I got hold of him he promised to refund me but just said it to get me off the phone. I have sent them 24 Whatsapp messages which they have read and ignored. They only responded once on 30 May and said they would get their accounts lady to respond. Clearly this never happened. I further contacted them on at least 6 occasions via Booking.com, once again no response. The guy is clearly a *****. It is completely unacceptable that he refuses to repay money **********ly taken from me. When I went to the establishment on the day that I paid for there were other guests in the unit. I sent him a message on Facebook but was immediately blocked, if you have no intention of *****ing someone's money surely you would resolve the issue. I spoke to the security there and it would seem that I am not the 1st disgruntled 'non-guest" Unless you have money to throw away please be very careful when booking this establishment!!!!!!!