OYI you are a disgrace!

It went from excellent service to absolute terrible service. Where you could at first send an e-mail to the company you would be answered almost as soon as you have pressed the send button. I have now sent 2 or 3 e-mails over the past couple of weeks and had no reply. The OYI medical card does not work as it is supposed to and leaves you red faced at the cashier or Dr's rooms when you try to use it and the transaction is declined. Apparently there is a system glitch, but how long does it take to fix this problem? When you save the money for a specific dr's visit etc and you can't use it (the card), you don't have enough funds to make payment in any other way - this is not on! Then you are told to send them a message with your banking details, they will EFT the needed funds into your account and it will take 5 to 7 business days - I think I am now above 20 business day? Why does it feel like I will never see my money again?!