OYI ****MERS AND *****STERS PAY BACK MY MONEY

I joined the medical aid and started having issues last year swiping for medication etc., I currently have R1010,27 in the account, can't access the funds, and have tried contacting them but with no success, OYI is a **** and they are ****mers, this review will also be escalated to ICASA as well.