Oyi medical card is a ****.

I have had an issue with resetting my pin and after I chatted with someone on their WhatsApp platform they advised they would refund me, that was 2 months still no refund. After contacting them many times , they always say there is a delay a reminder has been sent, that has been their feedback for the past 2 months. Now I received a message saying my card is no longer active, when I ask them what is happening, I get no response. This Oyi medical card is a ****