Oyi Medical Card Declining and not processing the refund

The medical card started declining every time when I tried to pay ever since January 2023 even though it was loaded with money.

Consultants told me that it is a technical error that is out of their control and they do not know when it will be solved each and every time I reported the issue.

Consultants are very cold towards customers, they do not apologise or try to calm down a frustrated customers until I got tired in April and asked for them to refund my remaining funds in the card and close my account.

It is now June and I am still waiting for that refund and they have already closed my account, they give me the same automated response on whatsapp and facebook saying they are dealing with a lot of refunds. They do not pick up calls because I need to know when are they going to refund me my money.