Oyi medical card

Oyi is steeling my money, if been struggling with my card since last year Apr. The card keeps on declining... Now I get a message the account is closed. I've send a refund message since May 2023,and all that I get back is an agent will be with you shortly... And then I get a message saying that a refund is been loaded. They are steeling my money, if the account has been closed why do they keep deducting a fee of R10 since Oct of 2023. Oyi, just pay my money back... I need that money...