Oyi medical card

Oyi medical card, those people are steeling your money. I've been asking for refund since June 2023,i'm.still waiting. I was told will take 7 or more working days to be refunded, but it's been 3months now. I'm sending a refund reminder every week via whattsapp, and every week I get the same message, in the line for refund, they will notify my when... But I'm still waiting. It's crazy, Oyi is *****ing your money.