CANNOT USE MY FUNDS ON OYI MEDICAL CARD.

CARD HAS BEEN DECLINING, I SENT THEM MSG AND STILL NO FEEDBACK, I WENT TO CLICKS & DISCHEME I LOOKED LIKE A FOOL IN FRONT OF CUSTOMERS AS CASHIER TOLD ME MY IS DECLINING. MY CARD HAS FUNDS BUT I CANNOT USE THOSE FUNDS CAN I GET MY REFUND BACK PLEASE.