JT
Jesse T

1 reviews | Active since Feb 2023

16 Aug 2024, 12:39

Do not use!

Company came out to inspect and potentially replace my geyser. They found that the flange was installed incorrectly so warranty had to be voided but my issue's started when I paid in private for them to fix the current leaking problem.

A technician informed me that everything looks fine and the gasket might need to be replaced however i can wait and see if the geyser is still problematic after the flange was installed correctly.

The problem persisted however the company claimed that i was told to replace the gasket on the day or they would not return to fix it. This contrasted what I was told on the day and they refuse to fix the geyser or even offer a discount for a second call out for the same issue.

After inspecting my geyser myself, i found the gasket to be in good condition however the thermostat and element that were installed prior to their inspection had been incorrect and the anode was completely gone. Despite their inspection, I still had to inspect it myself to find the issue, so what exactly did I pay for?

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