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PIKKIE A

1 reviews | Active since Dec 2019

10 Jan 2023, 11:01

WORTHLESS !!

On 2/12/22 my doctor told his assistant to order a oxygen machine for me. I specifically told her to order a portable machine. When it was delivered on 6/12/22 I saw that it was a stationary machine. I called and e-mailed them on 6/12 and 8/12 to fetch the machine from me and repay me the money I paid for renting the machine. On 8/12 they said that they are organising a portable machine and that they would speak to the CEO about the repayment. On 8/12 and 12/12 I requested again that the stationary must be removed as it is useless to me and when can I expect my repayment .They fetched the machine on 14/12 and I asked again abour the repayment. Without them asking I sent them my banking details. They said that they will send it through to head office. I contacted them again on22/12 and again on 4/1/23. NOTHING !!

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Replies (1)
Oxygen and General Pty Ltd
Oxygen and General Pty Ltd's reply11 Jan 2023, 05:48
Official
Thank you for your post. We have reviewed your post with your Case Manager. We also reviewed your Clinical Data. Due to reasons of privacy we cannot discuss your clinical information in this post. However we can confirm that you were supp**** a portable concentrator in Dec 2022.Your post fails to mention this. Following a review of your Clinical Data,We advise you that your Stationery Concentrator must be regarded as your primary source of oxygen therapy and not your portable. All of us breath more shallow at night and in your case it is more important that you sleep with a Stationery Concentrator because the Stationery Concentrator provides for continuous flow of oxygen whereas the portable provides pulse flow..You have been diagnosed with a Respiratory condition. Whilst our therapy will not cure the lung issue, We can together manage your lungs with optimum oxygen therapy. When you are ready to move to the Stationery Concentrator, Please contact your Case Manager and she will gladly help you.