NP
Nellie P
1 reviews | Active since Mar 2021
05 Mar 2021, 16:50
Poor service and over pricing from Oxygen and General Pty Ltd
On 06/01/2021 we rented an oxygen machine for my husband who was very ill with Covid. The company charged me R 850.00 extra for ppe and delivery but as they took so long to deliver the machine, we picked up and dropped off the machine ourselves. I have been trying to get the R850.00 back from the company with no success. The saleslady that helped me originally is not reacting to my whatsapp messages and when i called her, she promised to sort it out with no results. Although the machine worked perfectly, their service after you have made a payment is pathetic!
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Replies (2)
Oxygen and General Pty Ltd's replyOfficial
12 Mar 2021, 11:02Dear Mrs Prinsloo,
Further to our telephone conversation,During the second wave we were inundated with requests for oxygen.The original amount quoted included a Pulse Oximeter ,Delivery fee and PPE components.However you needed the oxygen very urgently and sent someone to fetch the equipment. We also note that you said you already had a Pulse oximeter.The PPE component includes a protection suit and other protection gear for our technicians delivering to Covid patients.You were only charged a decontamination fee.We use a special UV cleaning device to clean the rental machine after it comes back from a Covid patient.Further to our conversation ,We will address this matter with your Case Manager.Your refund has been processed per our telephone conversation.Thank You
Further to our telephone conversation,During the second wave we were inundated with requests for oxygen.The original amount quoted included a Pulse Oximeter ,Delivery fee and PPE components.However you needed the oxygen very urgently and sent someone to fetch the equipment. We also note that you said you already had a Pulse oximeter.The PPE component includes a protection suit and other protection gear for our technicians delivering to Covid patients.You were only charged a decontamination fee.We use a special UV cleaning device to clean the rental machine after it comes back from a Covid patient.Further to our conversation ,We will address this matter with your Case Manager.Your refund has been processed per our telephone conversation.Thank You
Oxygen and General Pty Ltd's reply12 Mar 2021, 11:02
Official
Dear Mrs Prinsloo,
Further to our telephone conversation,During the second wave we were inundated with requests for oxygen.The original amount quoted included a Pulse Oximeter ,Delivery fee and PPE components.However you needed the oxygen very urgently and sent someone to fetch the equipment. We also note that you said you already had a Pulse oximeter.The PPE component includes a protection suit and other protection gear for our technicians delivering to Covid patients.You were only charged a decontamination fee.We use a special UV cleaning device to clean the rental machine after it comes back from a Covid patient.Further to our conversation ,We will address this matter with your Case Manager.Your refund has been processed per our telephone conversation.Thank You
Further to our telephone conversation,During the second wave we were inundated with requests for oxygen.The original amount quoted included a Pulse Oximeter ,Delivery fee and PPE components.However you needed the oxygen very urgently and sent someone to fetch the equipment. We also note that you said you already had a Pulse oximeter.The PPE component includes a protection suit and other protection gear for our technicians delivering to Covid patients.You were only charged a decontamination fee.We use a special UV cleaning device to clean the rental machine after it comes back from a Covid patient.Further to our conversation ,We will address this matter with your Case Manager.Your refund has been processed per our telephone conversation.Thank You
NP
Nellie P's updateReviewer Update
12 Mar 2021, 15:44Thank you very much.
NP
Nellie P's update12 Mar 2021, 15:44
Reviewer Update
Thank you very much.