oxford claims and legal services ... PATHETIC!!! I see no "services" there

On the 18/12/2019 my vehicle was knocked by one of there clients working at Origin Financial a ms. Maya Friedrich, she admitted fault and crying and extremely sorry (blah blah blah) In January 2020 I submitted all the documentation including sketches, quotes, letters etc. to Origin Financial, their claims handler Karen Horn dealt with it (and here I have to add, she also does not answer emails, you have to keep phoning her to get results) On 4 February 2020 I again ask Karen at Origin Financial what is happening with my claim, wel her response is she doesn’t know I have to phone there legal department which is oxford claims and legal services aka (OCLS) I did exactly that, I phoned these people, first dealt with Shaleen Ncube, she tells me they never received the documentation from Origin Financial, so I recent them. 2 days later she tells me Nombulelo Ndlovu will be dealing with the claim At first Nombulelo advised the claim was sent to her manager for approval, *** … really? Doesn’t take a rocket scientist to figure out the claim is legit. The she sends me a mail to say I HAVE TO follow up with her in 5 days I am still following up every blady day, I get nowhere I even get excuses to say the report is with the assessor but he cannot send it to her as there is loadshedding (I am sorry they have loadshedding for days at a time)

EXTREMELY PATHETIC SERVICE ON THEIR SIDE !!!!!!!

SO, ONLY way forward is to be part of the majority an log a complaint on Hellopeter (It will not pay the claim) but that is why we pay attorneys