Run for the hills.

Run for the hills. Absolutely useless company. I submitted a third party claim to Renasa Insurance that is 100% their insured fault. After 2 months of back and forth with OCLS (Oxford) they "offered" me 60% of the quote to repair my vehicle. In contrast I then took it to my insurance Santam and they approved the quote for repairs within 2 days.

Firstly any company that only deals though email you must stay away from.

All interactions with this company and their representatives are about delaying tactics.

I send pictures of the accident only the find that their email server can't handle big files. I then send them the pictures as zip files , they don't know what zip files are. I then send them pictures with a google drive link , they can't open google link files. Eventually they requested that i only send pictures as pdf and gif format files. Most people won't even know how to convert to such formats as most image/ pictures are in jpeg format.

As you can see anything to delay the processing of the claims , just a plain unprofessional lot with no timelines and they luv blaming everything on somebody else with an added bonus the obfuscated relationship between them and their clients.