RL
Robyn L
1 reviews | Active since Nov 2011
28 Mar 2023, 09:07
disgraceful service
<p>we have been using Oxers for some time. it is always a story to get the slips done correctly - we have stopped payment pending the services that we are being charged for - our meter reading services are 3 months behind and my tenants cannot pay such a huge account and some refuse to pay so far back. we sent all the relevant documents and your staff member Christene even confirms receipt of them. Oxers will not resolve the problem and even put the phone down on the clients - you should be ashamed of your business attire!!! I refuse to pay for what i am not receiving.</p>
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Replies (1)Oxers Group Holdings (Pty) Ltd's replyOfficial
28 Mar 2023, 09:22Dear Robyn
Thank you for taking the time to provide feedback about your experience with our company. We are sorry to hear that you were dissatisfied with the service you received.
At Oxer's, we take customer service very seriously, and we are constantly striving to improve. Since your review in 2017, we have taken steps to address the issues you mentioned and have implemented changes to our processes to ensure that all of our customers receive the high-quality service they deserve.
Please don't hesitate to reach out to us if you have any further concerns or if there is anything we can do to make it up to you.
Best regards,
Oxer's
Oxers Group Holdings (Pty) Ltd's reply28 Mar 2023, 09:22
Official
Dear Robyn
Thank you for taking the time to provide feedback about your experience with our company. We are sorry to hear that you were dissatisfied with the service you received.
At Oxer's, we take customer service very seriously, and we are constantly striving to improve. Since your review in 2017, we have taken steps to address the issues you mentioned and have implemented changes to our processes to ensure that all of our customers receive the high-quality service they deserve.
Please don't hesitate to reach out to us if you have any further concerns or if there is anything we can do to make it up to you.
Best regards,
Oxer's
