Poor product quality

As the saying go.. fool me once, shame on me, fool me twice, shame on me.

With my previous printer I proofed ********* behaviour on Oxbow's side and promised myself never to use Oxbow again. Well, I had meetings after meetings and eventually I decided to give Oxbow another chance. What a massive mistake...

Printer was delivered and immediately gave problems....In December 2021 the machine was collected so that Oxbow's technicians could test and fix the machine that was BRAND NEW! Got the machine back In January 2022 and still printer issues.

Since January 15 Callouts!!! Some of the call outs are not even attended to. For example, Callout booked for last week Friday (10/06/2022)...Received an email to say that they are so busy and will be on site Monday (today 13/06/2022) first thing, after another email by us, the technician eventually arrived at 13h00

About a month or longer, the finisher was also replace, the original finisher is still waiting to be collected.

Luckily I did not sign for the M-file solution that was proposed. It obviously cost the sales lady, but damn. If you cant sort out your main main product line, how do you manage a second service?

I am not sure what to expect, except the fact that technicians will be at our office weekly to "fix" problems. It seems that is a more cost effective solution for Oxbow.