Owls Inn Country Villa's George

I gave orders to all my staff to vacate your premises as my guys are very unhappy due to how they are being treated. Especially after you requested us to vacate your property. My staff are not use to this type of ill treatment, its rather shocking! I have decided it’s best to book other accommodation for the next 3 months coming. As a Four-Star level accommodation you are to uphold a certain level of quality and comfort, which has been seriously lacking from day one. The bedding was agreed between you and I that it will be changed on a weekly basis, as well as the cleaning that said you will ( and should) provide when I was with you. That suddenly changed and I got a bill of which was paid in full. The sliding door is a maintenance ISSUE but yet I got billed. Why? I am not liable to maintain your premises for you, it’s your duty as the owner. You treated my staff NOT AS GUEST BUT AS PEASANTS THAT BELONG IN THE BUSH. The generator only went on when you got other guest. I have no staff there for the entire day but yet you have complained about everything. I paid you a total of almost R60 000.00 that you gave me. And you kept on saying the price you gave was very little and tried to make more money where ever you could squeeze out of me. We ARE SUPPOSE TO BE GUESTS AND EVERYONE WORKS DURING THE DAY, THEREFORE WE ARE HARDLY THERE BUT EVERYTHING HAS BEEN A PROBLEM. OUT OF ALL THE YEARS I HAVE BOOKED ACCOMMODATION, AS WE HIRE HOMES FOR 6 MONTHS OUT OF THE YEAR. YOURS IS NICE BUT AS A HOST IT IS THE WORST EXPERIENCE WE EVER HAD SINCE APARTHEID. You have made our stay absolutely horrible and as people our blood is red, just like yours and to get treated this way because of skin color is unfathomable. We are paying guests not cavemen that lives in the bush...we all have houses, with families. Your word and what you say afterwards point blank lying to try and squeeze more money out of me is absolutely ridiculous. I am very glad I did not pay you for 4 months upfront as this would have been an absolute tragedy for my guys as they wanted to leave the first week with no electricity during loadshedding as we don't experience this at any accommodation except yours with no running water to shower after work. The way you conduct business is absolutely shocking and doesn’t deserve 4 stars, you have no integrity and cannot be trusted. Please take the sliding door R1250 off the balance of money you need to refund me for the period that we have not stayed totaling at R4747. Please make payment immediately like I have done for you. We have tried to build a relationship with you, we gave you food and things we made especially for you, to form an amicable bond for future projects. You were over joyed with what we gave you but you wanted to overcharge and milk me as best you could. It’s sad that things had to end this way but it's perfectly okay. We have booked from tomorrow 3 months somewhere else for cheaper on the beachfront with no such issues for R150k. Thank you for the most uncomfortable stay at ur supposed '4' star establishment. Contrary to what you think, I come from a house that seems to be more 4 star than yours. When loadshedding hit, my water stays on and so does my internet. You didn't even bother to replace any of the flat batteries of the tiny lights you supply. And when half way through a movie, you switch off the dstv in our room, I still have netflix to keep me occupied. Because my bedding wasn't changed regularly and my space not cleaned properly at your "4 star" establishment , I had a rash break out and my husband and I were constantly bitten by insects. Elaine... You saw a group of people of color and immediately assumed that your place will be left damaged and dirty. You call it 4 star but we have not been privy to that treatment. No warm welcome with sweet gestures to show how welcome we are. No toilet paper, no towels, not even kitchen towels... When I asked to buy some toilet paper from you, just to get us going for the first night, you told me you can't sell me any as it was specially wrapped toilet paper, yet our long stay accommodation was paid in full without hesitation. Upon our arrival, you took one look at our group and decided to remind us that you were a 4 star establishment and how you cannot give, people of Colour, white bedding as we will blacken it- ur words not mine and let's not forget how you imp**** that the guys will leave ****roaches behind, as if they travel with them in a bag. So for the first 2 weeks I slept with broken bedding and used your torn, bleach stained towels. We were never treated as guest because we didn't look like your usual guest. I am very glad your farm is on sale as you are not fit to run an establishment in a rainbow nation. You should leave it to the professionals...

You didn't even have the decency to tell us that we will be driving through a farm pass squatters and it's dangerous at night as well as the road is absolutely terrible with a million potholes and flooding during rain. The entire unit flooded during the rain There was not enough beds and gave us stretchers to sleep on as guest, who does that? It was ice cold we asked for more blankets you said there are no blankets we can't expect you to take it out of the other units. I asked for a heater you said no because of her electricity. You said you people should be used to this. Your words not mine. And that the generator in load shedding will only go on when a visitors arrives. Cleaning lady was there 3 times. Yet you billed me for 14 days There were no brooms and cloths or towels nor was the washing up liquid. We had to buy our own, who does that?

So once again, thank you for going back on your word, your ill judgements and the most uncomfortable, unpleasant stay we've experienced at your 4 star establishment...

Extremely disappointed and angrily offended to have been treated in this horrific manner.

Yours truly Forever colored and affected by ******.