Overland Nelspruit Bad Service

Ok, so Overland is now the take over company from Trappers, Just to set the record straight, any way about a month a go I took my multi bracelet in for a service, and at first I was told that they can not book this item in for a service as it is not done, I have explained to shop assistant that this product has a life time guarantee on it and the item can be serviced. Another assistant then booked it in and was told that they do not know how long it will take as they do not send the items one by one in but a few at a time to the supplier. I was happy with that said I will wait. About a week ago I received a call from the supplier and they explained that they cant fix what was broken, but they will replace the product. "Well done to the supplier" then yesterday I received a call from Overland telling me that they item is ready for collection and I can come and fetch. This afternoon I went in to fetch the item and all was well until I was told now I have to pay transporting "R100"! So lets do the math's they send all these small items in one go to the supplier TOGHTER, then lets say the courier company charge them for one box R250 example, then 6 customers each pay R100 x 6 = R600 - R250 (Transport)=R350. (Day light *******) if you ask me. but any way who am I. Also never was it mentioned that there will be a transport cost when I booked in the item. And they where really not wanting to deviate from this at all. Too make matters worst, is that I spent money with them and bought other items. "Hectic" Trust when I say it is about principle, You will lose a spending customer over a R100.