BL
Brogan L

1 reviews | Active since May 2017

17 May 2017, 18:50

Zinhle from OUTsurance reminds me what customer experience stands for...

<p>I called into OUTsurance to get a quote for household iinsurance, Zinhle was the lovely lady to pick up my request.</p> <p>From get go I let Zinhle know about my awful experience from OUTsurance in the past and told her this was merely just a costing expercise.</p> <p>Quickly Zinhle reminded me of what TRUE customer experince is all about by reitterating the value of OUTsurance.</p> <p> </p> <p>Zinhle, thanks to you I am now (again) apart of OUTsurance! I look forward to the value and experience from OUTsurance, already displayed by your fantastic and friendly work ethic. </p> <p> </p>

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Replies (1)
OUTsurance
OUTsurance's reply18 May 2017, 13:13
Official

Thank you so much for singing Zinhle's praises in this manner!

Of course also disappointing to see you did not receive this calibre of service from the onset. Thank you for your feedback.

Regards,

Joy