Zero Customer Service

The lack of communication and a free for all attitude from Outsurance is astounding. A deposit came into my account which was reversed a day or 2 later. No communication indicating what was this all about. The mere fact that they can "play" around with a person's private banking account is totally unacceptable. Maybe the Ombudsman needs to investigate. Secondly, a restriction was placed on my policy with regards to power surges. The details were vague so I responded to the email from the individual that sent the restriction letter, requesting more clarification. To date which is over 2 months later still no response. Not impressed, busy shopping around.