AA
Anthony A
1 reviews | Active since Nov 2015
12 Aug 2022, 09:28
Zero customer service.
I have been an OUTsurance client for the last 20 years. During that period I have claimed for vehicle incidents on 4 occasions. The first 3 claims proceeded smoothly. The latest claim has turned into a nightmare. I took my vehicle to the appointed panel beater on 1 August. I was told that the repair would take 5 days. 2 weeks later am still without a vehicle. During this time I have not had any progress reports from either the panel beater or OUTsurance. I have repeatedly contacted OUTsurance for progress reports but they have not responded. When I eventually get my vehicle back I must seriously consider changing my insurer.
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Replies (3)AA
Anthony A's updateReviewer Update
12 Aug 2022, 11:10When will I receive this feedback? I was promised feedback 2 days ago and again yesterday. I am still waiting.
AA
Anthony A's update12 Aug 2022, 11:10
Reviewer Update
When will I receive this feedback? I was promised feedback 2 days ago and again yesterday. I am still waiting.
AA
Anthony A's updateReviewer Update
12 Aug 2022, 11:49Why "should" and not "will"?
AA
Anthony A's update12 Aug 2022, 11:49
Reviewer Update
Why "should" and not "will"?
OUTsurance's replyOfficial
17 Aug 2022, 13:56Good afternoon Anthony,
Further to our private reply on receipt of your complaint we can confirm that our Claims manager Siyabonga has been in contact with you.
He has apologised for the delay and lack of feedback and referred you to our Client liaison team that will be overseeing your claim.
We are trying our best to resolve your claim as soon as possible and Dineo will keep you updated.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our Claims manager Siyabonga has been in contact with you.
He has apologised for the delay and lack of feedback and referred you to our Client liaison team that will be overseeing your claim.
We are trying our best to resolve your claim as soon as possible and Dineo will keep you updated.
We apologise for the inconvenience caused.
Regards,
OUTsurance
OUTsurance's reply17 Aug 2022, 13:56
Official
Good afternoon Anthony,
Further to our private reply on receipt of your complaint we can confirm that our Claims manager Siyabonga has been in contact with you.
He has apologised for the delay and lack of feedback and referred you to our Client liaison team that will be overseeing your claim.
We are trying our best to resolve your claim as soon as possible and Dineo will keep you updated.
We apologise for the inconvenience caused.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint we can confirm that our Claims manager Siyabonga has been in contact with you.
He has apologised for the delay and lack of feedback and referred you to our Client liaison team that will be overseeing your claim.
We are trying our best to resolve your claim as soon as possible and Dineo will keep you updated.
We apologise for the inconvenience caused.
Regards,
OUTsurance