JS
Jacqueline S
1 reviews | Active since Nov 2016
14 Apr 2025, 12:29
Your adds are misleading
I am so angry that they will not pay our claim as a 3rd party drove into us and how nicely the assessor quote came just below our excess amount and they won't allow or get this from the 3rd party..very very bad service
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
14 Apr 2025, 15:02Good day Jacqueline,
We acknowledge receipt of your complaint and apologise for your disappointing experience.
As an insurer we are able to offer legal advice regarding the recovery process however the law of subrogation does not allow us to handle your recovery on your behalf.
Our legal manager will contact you to discuss the process.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and apologise for your disappointing experience.
As an insurer we are able to offer legal advice regarding the recovery process however the law of subrogation does not allow us to handle your recovery on your behalf.
Our legal manager will contact you to discuss the process.
Regards,
The OUTsurance Team
OUTsurance's reply14 Apr 2025, 15:02
Official
Good day Jacqueline,
We acknowledge receipt of your complaint and apologise for your disappointing experience.
As an insurer we are able to offer legal advice regarding the recovery process however the law of subrogation does not allow us to handle your recovery on your behalf.
Our legal manager will contact you to discuss the process.
Regards,
The OUTsurance Team
We acknowledge receipt of your complaint and apologise for your disappointing experience.
As an insurer we are able to offer legal advice regarding the recovery process however the law of subrogation does not allow us to handle your recovery on your behalf.
Our legal manager will contact you to discuss the process.
Regards,
The OUTsurance Team
JS
Jacqueline S's updateReviewer Update
22 Apr 2025, 08:36So its been 2 weeks and I was promised that the matter will be investigated and then you deducted a amount without notifying me about the unknown deduction on my account... This will now be escalated to the ombudsman regarding the huge excess even though we are paying a huge premium...
JS
Jacqueline S's update22 Apr 2025, 08:36
Reviewer Update
So its been 2 weeks and I was promised that the matter will be investigated and then you deducted a amount without notifying me about the unknown deduction on my account... This will now be escalated to the ombudsman regarding the huge excess even though we are paying a huge premium...
OUTsurance's replyOfficial
22 Apr 2025, 13:27Good day Jacqueline,
Our legal manager has been unsuccessful in her attempts to call you regarding thr legal process. Our claims manager will call you regarding your claim.
Regards,
The OUTsurance Team
Our legal manager has been unsuccessful in her attempts to call you regarding thr legal process. Our claims manager will call you regarding your claim.
Regards,
The OUTsurance Team
OUTsurance's reply22 Apr 2025, 13:27
Official
Good day Jacqueline,
Our legal manager has been unsuccessful in her attempts to call you regarding thr legal process. Our claims manager will call you regarding your claim.
Regards,
The OUTsurance Team
Our legal manager has been unsuccessful in her attempts to call you regarding thr legal process. Our claims manager will call you regarding your claim.
Regards,
The OUTsurance Team
JS
Jacqueline S's updateReviewer Update
22 Apr 2025, 13:33That is so funny as I have not received any notification saying I have a miss call.
JS
Jacqueline S's update22 Apr 2025, 13:33
Reviewer Update
That is so funny as I have not received any notification saying I have a miss call.