Young woman bul**** into taking a policy.

Last night I had a terrible experience with a call centre agent. All I wanted was a QUOTE. To give you some background, I am a 22 year old woman in the PROCESS of buying a car. I want to get quotes from various insurers to make sure I get the best possible deal (Obviously).

So I get a call from woman by the name of Tersia. I give her my details and tell her some of my personal information so she can tell me a quote. She seemed like a decent person. Then I notice some things that are VERY unprofessional: 1. She blatantly bad-mouths other insurers. 2. She says I must NOT go through a broker. 3. She refuses to send me a quote via email as another insurer has kindly done for me. 4. (this is the best one) SHE THREATENS ME AND TELLS ME IF I "JUMP AROUND LOOKING FOR INSURERS" I AM GOING TO HAVE A POOR ITC SCORE. Now as a 22 year old who knows little-to-nothing about the real world, I told her the process is making me very anxious and I don't want to commit to something because I don't even have the car yet. She then tells me some nonsense about building my credit history with them and all sorts and again tells me if I look for other insurers I am going to have a poor ITC score. I was terrified so I caved and gave her my account details. I immediately regreted it. Now Hindsight is 2020. I should have just cut the call but what is done is done. Now I have an insurance policy for a car I HAVEN'T EVEN BOUGHT YET. 5. I received an email from them to confirm my email address and I find that Tersia's name is not even Tersia. It is ZIPHO KHUZWAYO. WHICH MEANS SHE **** ABOUT WHO SHE IS.

My fiance and I called them back and made sure that they will cancel ANY policy that I have been signed up for but I have heard nothing back.

Tersia or Zipho (Depending on her personality at the time I suppose) has put me off from Outsurance for life. This whole experience makes me want to never deal with a call center ever again just so that I never have to deal with a woman like her again.

I was bul**** and intimidated into taking out a policy when all I wanted was a quote. I hope that no other young women get bul**** by this Tersia/Zipho woman.

Outsurance, if you read this, DO NOT CALL ME EVER AGAIN. Please EMAIL me to confirm that the policy has been cancelled but DO NOT CALL ME.