1 reviews | Active since Dec 2011
You will end up being your own insurance paying your own stuff and they do nothing
Good day I am writing here as I only get replies and phone calls once I write on here from your company . May please get Carly to get back to me regarding my BMWs claim and her calling BMW and never came back I need to replace my windscreen on my private vehicle which was also lodge in April 2024 she handeld it this week Inwrite emails also to your complaints department and no one gets back. I can no longer drive this vehicle as it is also obstructing the driver's view and not roadworthy . I need your staff to please attend to my claims so that I can part ways with your company as they have been off no help.with any of my claims.
Carly have been send multiple emails she also called and promised to call back but still waiting even after sending her an email to ask her why she never came back. I will also make my suppliers aware of this as I send her an email I pay a specific fleet supplier substantial amounts of money I send her a recent proof of payment where I paid thay specific suppliet R529 thousand this month alone which was not a good month for them. Just think that you might loose more business once I tell them that I will no longer use them if they are insured by you, we cant deal with insurances this incompatible.
Thanks for bringing your concerns to our attention.
Further to our private response to you, Isabel, our claims manager, contacted you to apologise for your experience. Isabel discussed the recourse with you and advised you to forward the invoice for the windscreen in order for us to reimburse you. We will address the lapse in service internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
Thanks for bringing your concerns to our attention.
Further to our private response to you, Isabel, our claims manager, contacted you to apologise for your experience. Isabel discussed the recourse with you and advised you to forward the invoice for the windscreen in order for us to reimburse you. We will address the lapse in service internally.
We do apologise for the claim delay.
Regards,
The OUTsurance Team
