AH
Alicia H
1 reviews | Active since Aug 2020
11 Aug 2022, 12:26
You tried to manipulate the wrong lady!
Getting a quote from 3 different insurance companies for my 6 duchounds, and the person I spoke to at outsurance INSISTED!!!!!!! that I should take their quote NOW because I should show my husband I can make independent decisions WITHOUT him! Also reminded me 10 times that I have 6 dogs and that seem shockingly too much not to take the quote NOW! Trying to make me feel guilty for having so many dogs and they're not on insurance yet. I literally could not get rid of the call just to get more quotes. So desperate for a sale, I was just another number for month end sales. For such a big company, you'd think they'd go out of their way to be personal.
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OUTsurance's replyOfficial
17 Aug 2022, 10:03Hello Alicia
Thank you for your feedback.
We are very sorry about your service experience.
Our sales manager audited the call and will discuss her findings with our advisor. We do however need to state our advisor was not rude and did not say you should make your own independent decision.
She sent you an email which included an invitation to contact her directly should you have any further enquiries.
Regards
OUTsurance
Thank you for your feedback.
We are very sorry about your service experience.
Our sales manager audited the call and will discuss her findings with our advisor. We do however need to state our advisor was not rude and did not say you should make your own independent decision.
She sent you an email which included an invitation to contact her directly should you have any further enquiries.
Regards
OUTsurance
OUTsurance's reply17 Aug 2022, 10:03
Official
Hello Alicia
Thank you for your feedback.
We are very sorry about your service experience.
Our sales manager audited the call and will discuss her findings with our advisor. We do however need to state our advisor was not rude and did not say you should make your own independent decision.
She sent you an email which included an invitation to contact her directly should you have any further enquiries.
Regards
OUTsurance
Thank you for your feedback.
We are very sorry about your service experience.
Our sales manager audited the call and will discuss her findings with our advisor. We do however need to state our advisor was not rude and did not say you should make your own independent decision.
She sent you an email which included an invitation to contact her directly should you have any further enquiries.
Regards
OUTsurance