YOU NEVER GET ANYTHING OUT

**When Loyalty Means Nothing – Our Outsurance Nightmare**

After **8+ years** of being loyal Outsurance customers, my husband and I expected better—at the very least, **basic customer service**. We’ve paid our premiums diligently, always held up our end of the deal, and now, in a time of need, all we asked was **a simple request**: to use our Outbonus to cover our premium during a difficult period.

Instead, we’ve been met with **silence**, **no call backs**, and **zero empathy**. It’s beyond frustrating—it’s **disgusting**. A company that prides itself on **“you always get something out”** has shown us that, in reality, customers get **nothing** when it truly matters.

How is it acceptable for a company we’ve trusted for almost a decade to treat us like **second-class citizens**? Where is the service? Where is the loyalty in return? If this is how they handle long-term clients, I can only imagine what newer customers experience.

Outsurance, your tagline means nothing if your customers **mean nothing to you**. Step up and **do better**.

CALL ME IF YOU CARE, ITS BEEN WEEKS OF DISGUSTING SILENCE AND LACK OF EMPATHY