PJ
PAOLA J

1 reviews | Active since Jan 2013

09 Jan 2017, 12:08

You guys are dishonest individuals!!!

<p>Hi,</p> <p> </p> <p>I called on Fridayu cancelling my cover because you are just too expensive, but a very friendly guy called Sias convinced me to stay, however I was horriefied when you guys debited R 178.98. ontop of the R 975.00 you debited beginning of January.</p> <p> </p> <p>He never mentioned you would debit the money the following day, I made my calculations and you guys over charged me, my new premius is R 1072.00 but you have charged R 1153.00.</p> <p> </p> <p>I am not happy with the second debit order that was processed without my consent, you failed to even let me know.</p> <p> </p> <p>Refund me my money today, or I am going to Mi Way.</p> <p> </p> <p>I have been loyal to you guys for almost two years, although I have had better offers I still CHOSE YOU, but you continue *****ing me OVER.. This time unless my refund is processed today then I AM WALKING!!!</p>

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Replies (1)
OUTsurance
OUTsurance's reply10 Jan 2017, 15:53
Official

Please accept our sincere apologies for inconvenience!

Our client care manager, Brian contacted you after he audited the call. It was confirmed our advisor sadly omitted in disclosing the pro-rata premium and also did not confirm the effective date of change of address.

Brian has since confirmed the refund he has done and we are pleased to know you accepted our apologies.

Regards

Dinky