ED
Ebrahim D
1 reviews | Active since Jan 2016
16 May 2025, 12:00
You get stress out. I’m so done with Outsurance
Why is it so difficult to get help? Do everything on the app, they say. Reality: takes 28 hours for someone to get back to you to update some information that you’ve provided a call centre agent about years ago.
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OUTsurance's replyOfficial
22 May 2025, 13:15Good day Ebrahim,
Thank you for your feedback.
We take much pride in our service delivery, so your review was naturally concerning. Our client services manager, Lebo, contacted you to address your concerns. We will address the delay in service accordingly.
Once again, we do apologise for the poor service experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
We take much pride in our service delivery, so your review was naturally concerning. Our client services manager, Lebo, contacted you to address your concerns. We will address the delay in service accordingly.
Once again, we do apologise for the poor service experience.
Regards,
The OUTsurance Team
OUTsurance's reply22 May 2025, 13:15
Official
Good day Ebrahim,
Thank you for your feedback.
We take much pride in our service delivery, so your review was naturally concerning. Our client services manager, Lebo, contacted you to address your concerns. We will address the delay in service accordingly.
Once again, we do apologise for the poor service experience.
Regards,
The OUTsurance Team
Thank you for your feedback.
We take much pride in our service delivery, so your review was naturally concerning. Our client services manager, Lebo, contacted you to address your concerns. We will address the delay in service accordingly.
Once again, we do apologise for the poor service experience.
Regards,
The OUTsurance Team