1 reviews | Active since Aug 2016
You get NOTHING OUT from Outsurance
<p>Phoned in for a quotation and the sales lady takes the quotation call as activation of the quote. Even after I say sent the quote. They deduct 2 months premiums and the joining fee (after saying the joining fee will be waived). When I call in to fight it they say they listened to the recording and I accepted, even saying that this is why I gave my bank details - which is the FIRST bit of information you request. Absolutely terrible experience.</p>
We appreciate your feedback.
It needs to be said it is unacceptable business practice to issue a policy and therefore activate cover on behalf of a client without consent. We view any transgression in a serious light and stringent processs are in place to address such behaviour.
The sales call was audited, and the outcome was discussed with your father, who is the policy holder. He requested we provide him with a copied audio of the sales conversation and will forward this to him shortly.
Our client care manager, Yogi contacted you as well and provided you with feedback after having audited the call.
We are sorry you still feel as if we have wronged you. You are welcome to contact us should you still wish to discuss the matter.
Regards
Dinky
We appreciate your feedback.
It needs to be said it is unacceptable business practice to issue a policy and therefore activate cover on behalf of a client without consent. We view any transgression in a serious light and stringent processs are in place to address such behaviour.
The sales call was audited, and the outcome was discussed with your father, who is the policy holder. He requested we provide him with a copied audio of the sales conversation and will forward this to him shortly.
Our client care manager, Yogi contacted you as well and provided you with feedback after having audited the call.
We are sorry you still feel as if we have wronged you. You are welcome to contact us should you still wish to discuss the matter.
Regards
Dinky