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Ebrahim D
1 reviews | Active since Jan 2016
26 Aug 2024, 08:34
You get nothing out at OUT
Why do you have insurance with Outsurance? It's pointless! I had an issue with my key not turning my ignition on Saturday, 24th August and reached out to Help@Out to assist me with towing. I was told that I needed to have the issue claimed for on Monday, 26 August and have reached out to the claims department. I even was sent an SMS to state that this is a claimable event. The claims department even notified me that I am covered for accidental damages. They then went on to express that not in this case. SO WHAT IS THE TRUTH???
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Replies (2)ED
Ebrahim D's updateReviewer Update
26 Aug 2024, 11:30Your claims manager did nothing. I will most certainly be shopping around for a different provider. Not surprisingly, it will be one of the companies in the top 10 listed on Hello Peter, as no one at Outsurance knows or can get behind what OUTSURANCE'S INTERNAL AGENTS say or do. As a paying client, this is truly terrible to have to deal with.
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Ebrahim D's update26 Aug 2024, 11:30
Reviewer Update
Your claims manager did nothing. I will most certainly be shopping around for a different provider. Not surprisingly, it will be one of the companies in the top 10 listed on Hello Peter, as no one at Outsurance knows or can get behind what OUTSURANCE'S INTERNAL AGENTS say or do. As a paying client, this is truly terrible to have to deal with.
OUTsurance's replyOfficial
09 Sept 2024, 10:35Good day Ebrahim,
Further to our private reply and your post response, we reviewed the calls in question and identified that the matter could have been handled better. We therefore requested that you provide your invoice for payment. The service transgressions have been addressed internally.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply and your post response, we reviewed the calls in question and identified that the matter could have been handled better. We therefore requested that you provide your invoice for payment. The service transgressions have been addressed internally.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply09 Sept 2024, 10:35
Official
Good day Ebrahim,
Further to our private reply and your post response, we reviewed the calls in question and identified that the matter could have been handled better. We therefore requested that you provide your invoice for payment. The service transgressions have been addressed internally.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply and your post response, we reviewed the calls in question and identified that the matter could have been handled better. We therefore requested that you provide your invoice for payment. The service transgressions have been addressed internally.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team