You Get Nothing Out

I wish there was an option for less than one star.

Their sales pitch is amazing. You are constantly reminded of how they're top in the country and that their service is top notch - What a load of lies!!!

I contacted Outsurance on Sunday, 30th October 2021 to let them know about a damaged bumper I had an accident with. I was given the option of Super Body Repairs, who assured me they would take care of my car when I dropped it off. I was told initially that I would have my bumper replaced.

I was then told I would need to wait on parts. I contacted Outsurance to let them know about the long time I had already been waiting and that I was not okay with the service or timeline that Super Body Repair Paarden Eiland had provided me with as it was honestly far too long. In the meantime, I had a car rental (which they fail to tell you when you're signing up, IS ONLY VALID FOR ONE MONTH, REGARDLESS OF HOW LONG YOU'VE BEEN PAYING FOR THE RENTAL CAR OPTION OVER AND ABOVE YOUR PREMIUM. So much for customer service and always getting something out!

I was then told that the repairer ordered the part but that it did not fit my car (so they ordered the wrong part, but they're supposedly specialists?). At this point, I brought it to Outsurance's notice that I did NOT want to use Super Body Repair anymore as they had literally been giving me the runaround with this issue as long as possible.

I was contacted by Outsurance's client representative who also assured me he would be looking into the matter. He empathized with me completely and told me that he would keep the repairer under a magnifying glass to make sure they adhere to all policies moving forward. I expressed my discontent about how it seemed like the repairer seemed too busy to take on my repair and he agreed.

I was then called by the repairer (Superbody Paarden Eiland) to be told that INSTEAD of a replacement bumper, I would be getting a repaired bumper after Outsurance's client representative had assured me that this would just be temporary until they got the bumper in stock and then I would need to take my car back to Super Body Repairs - Paarden Eiland for the replacement bumper to be fitted. Bear in mind, the repairer completely denies this, yet the Client representative from Outsurance assured me again that this was what they had decided to do between him (the client representative) and the repairer (Super Body Repairs)

It has been over 2 days since I've received an update and I cannot express the discontent I feel with Outsurance. I feel honestly like I've been ****med since day 1 with Outsurance. It is the 26th and I still do not have my car! To top it all off, I have to return the rental vehicle on the 29th November and the repair (temporary, not temporary, I don't even know at this point) of my car is still not done!!!

I am a reasonable individual, but I don't think anyone should expect such substandard service from a company claiming they are all about their customer. This has been a thoroughly disheartening experience and I simply cannot recommend Outsurance because of it.

I JUST WANT MY CAR BACK IN A GOOD CONDITION. IS THAT NOT WHY WE COMMENCE WITH INSURING WITH OUTSURANCE???