You dont always get somthing out

Dear Reader

I trust that you are well.

Please note that I am not insured with OUTsurance and these sale guys have been trying to get my business, but, from my recent dealings with “the legal advisor” on a Third Party claim I will never do business with OUTsurance. This legal advisor is not trained on how to treat the person on the other side of the phone and very arrogant (recordings available for OUTsurance management to review should the need arise.

I am representing my gardener on a third-party claim, to which the insured has committed multiple ******* activities causing an accident. The gardener does not have any money to repair his vehicle and is now using public transport. I have shared multiple sourced of information reflecting that the insured is at fault and committed multiple acts of negligence resulting in the accident, however, this arrogant legal advisor refuses to even consider what I have to say/ presented.

In my last email from this legal advisor the response received advised that I need to present unrefusable evidence of the claim before they will even consider the claim e.g. video footage or eye-witness.

How can this organisation this big be so heartless even when the insured has admitted to making an ******* u-turn on the messages shared with this legal advisor?

PS: Please do train this legal advisor on customer service.