You can’t get OUT

I am currently trying to cancel my insurance with OUTsurance. So let me set the mood: I get a call from another insurer, and being a good paying customer with OUTsurance, I decide to give them a call. 15 seconds into explaining this Katlego says: the best I can do is 100R off your current insurance premium. Bear in mind I didn’t ask, I was trying to understand the difference as the cover amount was exactly the same! My risk profile should have been lowered. But Katlego would not hear any of it??? I end the call and contact the other insurer who is honestly much better suited to customer service who asks me to cancel my insurance with out. I call OUTsurance back and KATLEGO IS STILL IN MY PROFILE SO NOBODY CAN ACCESS IT??? I ask why and if anyone can help and the answer is no! Now I’ll have to take time out of my lunch and tea times to sort this mess out! All while being held hostage by Katlego for a reason NOBODY knows? Train your people properly, OUTsurance!