You always dont get something out

<p>Some time back i called in to make a claim at Outsurance...I was told that my excess amount will be 4010.00 and I said I don’t have money for the excess ...After some few week again I was involved in Another accident and when I first made a call on the 01/09/2016 I explained to the person I spoke to that I had a claim that was done but no pay-out was done as I didn’t have money for excess to take the car for repairs. Then Rethabile confirmed that all will be covered in one Access amount which will be R4010.00...On the 23rd of September I was notified by the panel beaters that my car was ready for collection and I wanted to deposit the money for access then I decided to give the panel beaters a call to confirm the banking details and I was told that I have to pay R8020.00 .I then called the insurance again around 3:30 - 4:00pm asking how much is the money that I should pay the panel beaters the 2 consultants confirmed R4010 and the last one after talking to the panel beaters again said it is R8020.00...</p> <p>My problem is with both the insurance and the penal beaters. The fact that no one from the insurance communicated and explained that 2 access amount will be required made me so bitter and angry as I had a month to budget and I had to make follow ups as the client ,whereas they were supposed to tell me what is going to happen and what is needed. They only communication or papers I got was after the car was fixed, where I was told to sign the clearance form. My question is was I not supposed to sign that before my car got fixed? Was either the insurance or the penal beaters not supposed to call me and inform me what is going to happen to my car ? </p> <p>After being told that my excess is R8020 I called Outsurane and asked to speak to the manager to explain why was my car charged 2 excess amounts without them informing me? And why did the 3 agents that I confirmed the excess amount with said it was R4010…I then asked the Manager called Simphiwe to send me recordings stating that I was informed as the client about the money to be paid. And all calls that I wanted to hear where agents said it was R4010.00.That was on the 23rd of September 2016.Simphiwe said he will come back to me in 3-5 working days .Till today he hasn’t called or emailed the recordings.</p> <p>When it is time to pay for insurance ,they don’t waste time to debit from my account but when is time for them to give me service they do not know when the manager will listen to the call...Is this the service we signed for? I thought it was the best insurance hence I joined but now I’m seeing them as people who enjoy deducting money without acting to what they have promised...I’m so disappointed.</p> <p>Today I was supposed to make payment of R4010 to fetch my car so that I can go to the funeral but now they do not know when are they going to call me? Wow</p>