Yet another SA Company failing, no customer consideration

***8(MR NICKY JOHAN MYBURGH) ***. Outsurance advised me that they are going to write my wifes vehicle off, I advised them on 7 August 2023 that we are ok with their decision. Within 30 minutes a towing company called to fetch the vehicle on behalf of Outsurance. They fetched it same day leaving my wife without transport. I supp**** Nolene Smit withcollection details for Natis & change of ownership and requested payout to my transactional (not dt order) account & forwarded proof of account details. Since I called, used their portal & escalated to Gabriela Klasseng. No response, no colection of docs, took my wifes vehicle & no payout - over 20 interactions with outsurance since 7 August 2023 without any, nevermind positive results. Today around 15h00 someone from outsurance call me to assist me to take the vehicle off my policy - he cannot help me with anything else. I asked him why must I agree, they have my vehicle and my email agreeing they can write it off. He decides he cannot help me & follow it up with an SMS to say my schedule is unchanged. How do I resolve this, how quick & by whom? Outsurance doesn't even publish escalation procedures, I guess after this, I will part with Outsurance after 20+ years.