vM
val M
1 reviews | Active since Nov 2016
13 Oct 2025, 13:59
Yesterday I reported a geyser leak within warranty still not replaced.
Yesterday I reported a geyser leak and Plumbers were called and showed up yesterday 12/10/2025. And I was told today 13/10/2025 they will send the Plumber then I was told my geyser has no pressure valve. Again Its Outsurance who replaced my geyser last time and still within warranty. I need help in this case. I am a lady I don't install geysers. What happened to the previous Plumbers that Outsurance sent to me? It's their fault. I need help urgently.
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
14 Oct 2025, 15:44Good day Val,
Thank you for bringing this matter to our attention.
Your matter has been reviewed, and we confirm that a claim has been registered to assist with
the geyser replacement. Our claims department has been in contact with you and will facilitate
the process.
We sincerely regret the inconvenience you have experienced in this matter.
Regards,
The OUTsurance Team
OUTsurance's reply14 Oct 2025, 15:44
Official
Good day Val,
Thank you for bringing this matter to our attention.
Your matter has been reviewed, and we confirm that a claim has been registered to assist with
the geyser replacement. Our claims department has been in contact with you and will facilitate
the process.
We sincerely regret the inconvenience you have experienced in this matter.
Regards,
The OUTsurance Team
vM
val M's updateReviewer Update
16 Oct 2025, 10:58My geyser not yet resolved since Sunday 12/10/2025 my geyser not yet fixed still under warranty. There are no missing valve. Hands on Supplier came to check and found everything in order. Why is the manufacturer unable to replace the geyser that is still under warranty???
vM
val M's update16 Oct 2025, 10:58
Reviewer Update
My geyser not yet resolved since Sunday 12/10/2025 my geyser not yet fixed still under warranty. There are no missing valve. Hands on Supplier came to check and found everything in order. Why is the manufacturer unable to replace the geyser that is still under warranty???
vM
val M's updateReviewer Update
16 Oct 2025, 11:00Very disappointed at the poor service Outsurance given me this time. I have never experienced such before. Worst service I have received ever before.
vM
val M's update16 Oct 2025, 11:00
Reviewer Update
Very disappointed at the poor service Outsurance given me this time. I have never experienced such before. Worst service I have received ever before.