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Giovanni C
1 reviews | Active since May 2015
02 Mar 2023, 14:18
y
OT***1 Outsurance new strategy to get rid of High Risk Vehicles like new Toyota Fortuners is to increase insurance policies by 39%. Well outsurance you and AL manage to get rid of me. So i am canceling my insurance end of this month and selling this vehicle. Thank you so much Regards Giovanni
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Replies (4)GC
Giovanni C's updateReviewer Update
02 Mar 2023, 14:28Al Smith says that there is nothing he can do and not sure what he must say.
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Giovanni C's update02 Mar 2023, 14:28
Reviewer Update
Al Smith says that there is nothing he can do and not sure what he must say.
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Giovanni C's updateReviewer Update
02 Mar 2023, 14:29Outsurance you chasing away your customers.And forcing your workers to bullshyte us.
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Giovanni C's update02 Mar 2023, 14:29
Reviewer Update
Outsurance you chasing away your customers.And forcing your workers to bullshyte us.
OUTsurance's replyOfficial
06 Mar 2023, 16:51Good afternoon Giovanni,
Thank you for your feedback.
Our client care manager Al contacted you and tried to offer alternative options as there were no available discounts, however you were not amenable to these options.
We understand that a premium increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client care manager Al contacted you and tried to offer alternative options as there were no available discounts, however you were not amenable to these options.
We understand that a premium increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply06 Mar 2023, 16:51
Official
Good afternoon Giovanni,
Thank you for your feedback.
Our client care manager Al contacted you and tried to offer alternative options as there were no available discounts, however you were not amenable to these options.
We understand that a premium increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
Thank you for your feedback.
Our client care manager Al contacted you and tried to offer alternative options as there were no available discounts, however you were not amenable to these options.
We understand that a premium increase is never welcome.
Premiums are guaranteed for 12 months thereafter on the anniversary of your policy there will be an annual increase where factors such as claims, inflationary adjustments, underwriting changes etc. will have an influence on the rerate.
We are sorry for the disappointment.
Regards,
The OUTsurance Team
GC
Giovanni C's updateReviewer Update
08 Mar 2023, 11:44There was a windscreen claim in 2021.There were debit orders that did not go through because of salary was deposited in different account but i still payed manually every month.Still had cover every month.End of Feb we change the details on your system to debit my other account which you had on the system and debit did go through.You are bull****ting me a client of 20 years.Your rerate adjustment of 39% are not justified.
GC
Giovanni C's update08 Mar 2023, 11:44
Reviewer Update
There was a windscreen claim in 2021.There were debit orders that did not go through because of salary was deposited in different account but i still payed manually every month.Still had cover every month.End of Feb we change the details on your system to debit my other account which you had on the system and debit did go through.You are bull****ting me a client of 20 years.Your rerate adjustment of 39% are not justified.