WRONGLYFULL ACCUSED & CLAIM REJECTED

On the 8th of February at 21:00pm, I was unfortunately involved in car a accident with a friend. We were both happy to handle the matter professionally through my insurance i.e. Outsurance Insurance. I had made contact with outsurance and went through the normal process for the past 2 weeks. Today (03 March 2019) to my surprise my claim was regretted based on past UNCLEAR recordings off disclosing if I had been in any accidents with my previous insurance. The recording was played back to me by a gentleman by the name of Oscar Maluleka where you can clearly hear that I did not hear the question and I had asked the gentleman to repeat himself in the recording, the call center environment was completely noisy and the consultant speeding through the script let alone the bad timing of his phone call.

My last communication with Oscar Maluleka (that took place 03/01/19 at 11:21am) was brutally harsh and unprofessional where he had also mentioned that I owe outsurance a RIDICULOUS recovery amount verses what I had paid on a monthly basis thus far. Beside the trauma of the accident, friendship affected I now have the stress of dealing with an insurance that has not serviced me well yet I am a paying customer.

I request that this matter is looked into for the purposes of getting my car and my friends car covered. I refuse to pay any recovery fees. Outsurance should have in place a system where checks are done from the initial joining process verse what they "think" the customer has/ has not disclosed not when a claim needs to be processed a COUPLE OF YEARS LATER.