Wrong cover

And to my disappointment i have had no follow up after being contacted on the 29th. Our clothing gone, school clothes gone and no money to replace any of it.

Once again, hopeful the last!!!! I dont want R310k accident cover - I want theft cover!!!!!! ofcorse you will say anything not to pay out! ive accepted that, what are you doing to fix the problem? I keep asking time and time again to add the theft cover!!! what is so hard with this??? I can see why your ratings are so bad on the reviews.

No, your practice is *********! and you know it. Who in their right mind would take R310k cover for accidental when theft is rife??? The consultant did not explain correctly and if she did, she would never had miss understood me. all this back and forth and explaining over and over again - The consultant asked me what was most important to me when changing my policy and i stated clearly Theft!  yet here we are! What would have happened if my house was broken into, and we were cleaned out? This is a huge mistake and no ownership taken.... It's funny how the calls have been listened to however that is not taken into account with what i said? only that she told me what i was getting????? and i did not hear what she told me, and she did not hear what i told her, but i suffer the consequence at the end. I am the one that has to go and replace all these items just before Christmas. But i will be the one in the wrong not the consultant NOT taking into account that i specifically stated theft was my main priority yet continued to change the plan knowing full well i was not being covered for what i though was most important.