Worst Vehicle claim experience ever! Stay away

CLAIMS IS PATHETIC AND THEY DO NOT WANT TO FIX YOUR VEHICLE - Stay away from them! Maybe great at signing you up and taking your premiums but beware if you claim!

I have been insured with Outsurance for years, but when someone drove into my car sending it through the bushes. On 13 October Outsurance sent it to their preferred panel beater, working with their assessor. I even sent them CCTV footage of what happened warning them that there were issues on both sides of the vehicle due to it going through the bushes. This is now 7 December and I still do not have it back!! Outsurance blames the panel beater, they blame the assessor. Really I do not care, Outsurance is my contact and if they struggle managing personnel and suppliers why tell me? Says to me they cannot do what they promise. First round I was told to collect the car - with the warning lights flashing inside! second round drove all the way again, just to be told that the scratches on the left were never assessed or approved. Again left it there. Each time took Outsurance a whole week just to approve the extra work. In mean time I am in sales and have to rent a car at my cost! The more I complain the less they care - I have now spent nearly R15000 on car rental alone!!! And now I have to miss out on holiday because I do not have a car! Again - my problem not theirs!

Throughout the process it was clear they do not care about me, they really could care less, they just keep blaming others but do not resolve the issue or try and move forward. I know they have not fixed the bonnet but at this point I just want a driving car.

Any one being fooled by their TV ads - stay away, insurance is about what happens when you claim, not about the sales process.

Sorry - but I have always been a fan of them since in the past they treated us well. But they have now lost me! I am so tired of this! Will definitely not insure any new vehicle with them. And will tell everyone to stay away.