Worst services

I was in a car accident end of February 2019. I've put my claim on hold for a week or two trying to get the best quote possible from my side as well and not just go with the first option provided. Never the less I approved my claim and my vehicle was booked in on the 14th March 2019. Today is 21 May 2019 and I still don't have my vehicle back, every time that I phoned the Panel beaters they say that they are awaiting authorisation from my insurance because there are additional costs. I had to phone Outsurance to find out what the hold up is. & then I get an email saying that my insurance premium will going up with R180 from end of July and so will my excess. Every time I want feedback on my vechile and claim. I have to phone them. No follow ups was done towards me as a client. I will not recommend Outsurance to anyone. My monthly payment is currently R518 a month, for a 2011 year model vehicle, I am over 30 years old and had my license for 12 years. I have only had 3 accidents in my life. I will be cancelling with Outsurance and going back to my broker where my excess was pretty much almost nothing and the services was 20 times better. I only moved because of the outbonus, but the service I have received is not worth it.