Worst Service I have ever received-disgusted!

Outsurance is possibly the worst customer service i have ever received. Firstly i was transferred to 6 people before reaching someone who could assist me. I had changed my personal details 2 YEARS ago and all my answers to the security questions were incorrect as they had not updated them! The woman i spoke to was so rude i am gob smacked, she swore at me and even refused to reexplain something I was not quite sure about, stating I AM NOT GOING TO REEXPLAIN MYSELF. she refused to give me her name. She also gave completely incorrect information to me regarding my policy! ALSO I have had my policy for 4 years and have never claimed, when I asked about my cash back bonus all she said was- there is nothing i can do at the moment. when i asked her to explain what the hell she meant all she did was repeat herself. so what Miss, are you saying you can't do anything at the moment because you are too lazy? because the money back only activates in a few months? what exactly- Outsurance I am still waiting for an answer as when I asked her to explain again all she did was sigh heavily and remain silent

I am so upset I am cancelling my policy and have advised 3 people in my office who are about to get insurance to stay far away from Outsurance.

This is NOT the first time I have received such appalling service!!!!

Absolutely disgusted