Worst Service from Tebogo Kgomane

I had the worst experience with Tebogo Kgomane trying to cancel my moms policy with Outsurance. They were so quick to sign her up and email the policy documents but now when we cancelling they giving us all these reasons why we shouldn't cancel even though I repeatedly told Tebogo to cancel the policy. He eventually said he has cancelled the policy and will email the cancellation confirmation shortly. I called in the morning and now it's 16:00 and still no cancellation. I called Outsurance again and the gent who answered advised the policy is still active and will ask Tebogo what happened. He then says to me Tebogo says he saved the policy. How? Where Outsurance? I was very clear we wanna cancel. Is this how you do business? Now I'm holding on the line for another cancellation agent to assist me. So If I didnt call to follow up on this you were just going to debit?