CF
Clarise F
1 reviews | Active since Jun 2021
18 Jan 2024, 09:50
Worst service experience ever.
Worst insurance company every. Takes forever to do a payout. Expects the panel beaters to replace parts with second hand parts. Does not want to pay for a new part. People on call line of no help. Just put you through from the one department to the other with no feedback.
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OUTsurance's replyOfficial
23 Jan 2024, 16:19Good day Clarise,
Thank you for giving us the opportunity to look into the matter.
Nigel our claims manager contacted you to address your concerns. The parts are on back order, and we will remain in contact with our service provider until the parts arrive. The Ombudsman for Short-Term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. Nigel has advised you that OEM parts have been ordered.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter.
Nigel our claims manager contacted you to address your concerns. The parts are on back order, and we will remain in contact with our service provider until the parts arrive. The Ombudsman for Short-Term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. Nigel has advised you that OEM parts have been ordered.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
OUTsurance's reply23 Jan 2024, 16:19
Official
Good day Clarise,
Thank you for giving us the opportunity to look into the matter.
Nigel our claims manager contacted you to address your concerns. The parts are on back order, and we will remain in contact with our service provider until the parts arrive. The Ombudsman for Short-Term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. Nigel has advised you that OEM parts have been ordered.
We do apologise for your overall experience.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the matter.
Nigel our claims manager contacted you to address your concerns. The parts are on back order, and we will remain in contact with our service provider until the parts arrive. The Ombudsman for Short-Term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. Nigel has advised you that OEM parts have been ordered.
We do apologise for your overall experience.
Regards,
The OUTsurance Team