Worst Service experience ever

I've since called in February to change my address and requested that my contents be removed off cover as they'll be Insured elsewhere and only requested for my car to remain on cover. I realized that I have been debited twice for my contents and now I've been given a run around upon requesting for a refund, 2people have listened to the recordings and no one is calling me back for my refund. I've waisted my airtime trying to call for someone to explain to me why I was only refunded a prorata premium instead of two months no one is giving me answers. The call is bounce from one person to another.

I had to call around and look for another Insurance as I couldn't bear the thought of experiencing this kind of service at Claims stage only to find a shocker that a competitor is covering me 3times lower from R1700 to R580, I've read through my quote more than once as I couldn't believe that I have been so loyal for nothing thinking that I'm getting the best rate ever for my car only to be ********** my money. Since 2004 I've never had a claim from outsurance and for the 1st time ever shopping around I've found a more affordable Insurance. Thanks for the worst Service otherwise I would have been stuck forever with you for something that is not even worth my money.... please refund me my incorrect debit and cancel my policy.